Delivery

List of countries to which we are currently delivering:

Lithuania, Latvia, Estonia, Poland, Finland, Sweden, Germany, Czech Republic, Austria, Belgium, Denmark, Croatia, Luxembourg, Netherlands, Slovakia, Slovenia, Hungary, Italy, France, Ireland, Spain, Portugal, Bulgaria, Greece, Romania

Can't find your country of choice in the list? We apologise, but this means that delivery to your country is currently not possible.
Please note that we only deliver to mainland Europe.

What are the possible delivery methods?

• Home delivery via the courier service of your choice
• Delivery to self-service parcel terminals or collection points *
• On-site pick-up **

* Parcels will be kept in the self-service parcel terminals for 5 calendar days. If the parcel is not collected in due time, it will be returned to the seller.
** Please note which city the seller's warehouse is located in. On-site collection is only possible within the country. You may only collect your goods once you have received confirmation that your parcel is ready for pick-up.

The courier may ask you to help unload parcels heavier than 31.5 kg.

When will I receive my parcel?

Once you have paid for your shopping basket, our sales staff will hurry to pack your goods. Once the seller packs the parcel and hands it over to the courier service of your choice, you will receive an e-mail with a tracking link to the e-mail address on your order. Click on the link to track the journey of your parcel. If you order multiple items from different sellers, you will receive them in separate parcels at different times. You will be notified by SMS when your parcel reaches the self-service parcel terminal or the collection point of your choice.

Delivery price and time

Delivery price and time depends on:

• Country of delivery
• Product weight and dimensions
• Seller's country

If you order multiple items from different sellers, you will be able to choose different delivery methods and see the final delivery price.

I have received a damaged parcel, what should I do?

When you receive your parcel, please inspect the packaging. If you notice that the parcel is damaged:

• We recommend you refuse the parcel.
• Notify the courier who delivered the parcel or the staff at the pick-up point so that they may fill in a Packaging Damage Report.
• If you receive a damaged parcel, be sure to take a photograph of the damage incurred.

If the damaged parcel is accepted and no comments are made on the acceptance document, the parcel will be deemed to have been delivered undamaged. If you notice any damage after unpacking your parcel, please take a photograph and contact our Customer Service Department – [email protected].