1. Overview

This commercial warranty applies to selected parts sold by professional sellers on Ovoko.

• The warranty is applicable only to the following parts:
  • parts that have 1-Year Warranty or 2-Year Warranty badge on the part listing in the Ovoko marketplace and Ovoko warranty indicated in the order confirmation email.
  • Parts for which 1-year warranty was purchased, and Ovoko warranty is indicated in the order confirmation email.
• The warranty covers defects affecting functionality that were present at purchase or became evident within the warranty period.
• The warranty is valid only if the part is installed in a professional workshop and used and maintained according to the manufacturer's recommendations, and proof of part installation at a professional workshop is provided.

If a covered part fails, Ovoko will choose one of the following options:

• Repair the part or refund part repair costs
• Replace it with a similar part (if available)
• Offer a refund if replacement is not possible

This warranty is separate from the legal guarantee of conformity for goods, which applies to all sales by professional sellers.

The buyer acknowledges and accepts the potential state of wear or minor imperfections inherent in used parts, attributable to their prior use and operational time.

2. Warranty Duration & Eligibility

*or 10,000 km distance driven after the part was installed (whichever is shorter) for Engines and Gearboxes

• The warranty period starts on the part delivery date.
• The warranty is eligible only for the parts that have been installed at the professional repair shops and that have documents proving such installation.
• The warranty does not cover parts that have deteriorated due to normal use over time (wear-and-tear).
• Spare parts replaced under warranty do not extend the original warranty period.

3. What is Covered?

Covered Under Warranty

• Functional defects that prevent the part from working as intended.
• Parts that do not match the description or pictures on the listing.
• Engine and gearbox failures due to manufacturing defects (if special conditions in section 4 are met).

Not Covered Under Warranty

• Labor costs, towing, vehicle rental, lost time, and other costs not associated with original part purchase value.
• Wear-and-tear parts (brake pads, filters, belts, clutch kits, wipers, etc.).
• Parts installed incorrectly or misused.
• Parts used for racing, tuning, or modified parts.
• Parts explicitly sold as "with defects."
• Damage due to force majeure events that are unforeseeable (not possible to predict), unavoidable (not possible to avoid), uncontrollable (not possible to control by the buyer or Ovoko), such as accidents, fire, flooding, pandemics, etc.
• Bonus accessories attached to the part (e.g., injectors attached to an engine).

4. Special Conditions for Engines & Gearboxes

Warranty duration applicable for Engines and Gearboxes is as identified on the part listing (1 year or 2 years) or maximum limit of 10,000 km distance driven after the Engine or Gearbox was installed, whichever is shorter.

To qualify for warranty coverage, the following installation conditions must be met:

Engines

Covered: Engine block, cylinder head, internal components.
Not Covered: Injectors, turbo, manifolds, sensors, wiring, and other external components.
Mandatory Installation Steps:

• Replace timing belt or chain
• Replace water pump, thermostat, oil, filters, gadgets, coolant, and other parts that may contribute to engine wear
• Replace fluids according to manufacturer recommendations
  Required for Claim: Workshop invoice proving correct installation.

Engine heating or overheating caused by factors other than those mentioned above, including inappropriate use of oils or other fluids, remains excluded from the warranty.

Gearboxes & Automatic Transmissions

Covered: The gearbox unit.
Not Covered: Drive shafts, sensors, bearings, and electronic control units.
Mandatory Installation Steps:

• Replace seals and clean the oil cooler
• Fill with manufacturer-recommended gearbox oil
• Verify gear synchronization before regular use
  Required for Claim: Workshop invoice proving correct installation.

5. How to Make a Warranty Claim

If a part fails during the warranty period:

• Contact Ovoko Support using contacts provided in contact page with:
  • Order number
  • Description of the issue
  • Photos/videos of the part and defect
  • Workshop invoice for installation
• Ovoko Reviews the Claim
  • Additional details may be requested.
  • If the claim is approved, Ovoko might require the buyer to return the part, in which case Ovoko provides a return shipping label.
• Resolution
  • Once the claim is investigated and accepted by Ovoko, Ovoko will choose one of the following options:
    • Repair the part or refund part repair costs
    • Replace the part (if available)
    • Refund the purchase price if no replacement is available

6. Buyer Responsibilities

• Check warranty terms before purchase.
• Ensure professional installation (required for warranty claims).
• Provide proof of purchase and installation for claims.
• Report issues immediately (claims must be made within 14 days of the defect occurring).
• Return faulty parts if required for claim processing.

7. Additional Terms

• The warranty follows the buyer (it is not transferable).
• Refunds cover the part price only (installation, shipping or any other costs are not covered).
• Damage due to misuse, lack of maintenance, or incorrect installation voids the warranty.
• The buyer must provide the car’s odometer reading upon installation and claim submission.
• The warranty does not cover errors caused by software issues or ECU reprogramming.

Ovoko reserves the right to modify this warranty policy at any time. Any changes will be published on the Ovoko marketplace.